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Privacy Policy

We would really appreciate if you would take a moment to read our Privacy Policy, for a better understanding of our procedure to protect you and the information you share with us.

By using the Cigarbyhand.com webpage, you confirm you are agreeing to the terms and conditions of the Privacy Policy and accepting the practices described below. We have the right to change or modify the content of the privacy policy at anytime.

Cigarbyhand.com commits to protect your privacy. All the information shared in Cigarbyhand.com is strictly used for managing our customer’s orders and their accounts. We will not sell, share, or rent any information shared on our site.

Our Privacy Policy explains every detail on how we gather and use the information from our customers.

If you have any questions or concerns regarding the policies you can CONTACT US at any time and we’ll be glad to help you.

- Your information.

Creating your account or placing an order, we require information such as contact, billing, phone number, and shipping information. This is necessary in order to complete your order’s procedure and contact you for notifications.

All the information we collect on our website is secure with us. It is strictly used for managing our customer’s orders and their accounts, and will not be received or read by others. Your credit card is the only information shared with the bank for authorization.

-Why we collect information.

Collecting our customer’s information will help us give them the best quality service and improve their experience at Cigarbyhand.com. The information we collect is necessary in order to complete your order’s procedure and contact you for notifications. By collecting information, we can offer our customers faster means to order online and a more effective purchase.

-How we use the information we collect.

We contact third parties to perform services in connection with the operation of our business. Examples of these services include payment processing and authorization, fraud protection and credit risk reduction, product customization, order fulfillment and shipping, marketing and promotional material distribution, Web site evaluation, data analysis and data cleansing. We provide personal information to these third parties, but we authorize them to use this information only in connection with the services they perform. 

Emails: We use our customers email address to send order notifications and invoices. If you chose to receive our newsletter and specials, we will send you our cigar deals and specials. You can always unsubscribe from our newsletter by sending a message to customerservice@cigarbyhand.com.

Phone Numbers: FEDEX requires a phone number contact at the time of delivery in case there is an inconvenience or nobody is present to pick up the package. FEDEX requires a signature at the time of delivery. ID and/or Order # must be present for validation.  

-How to stop receiving communications.

At any time, you can choose to stop receiving any communications from Cigarbyhand.com. You can unsubscribe from our newsletter, or let us know which communications you would like to stop receiving, by sending a message to customerservice@cigarbyhand.com.

-How to change your personal information.

By logging into your account you can change and modify your personal information at anytime. Or you can always CONTACT US to modify any information.

-Security.

Cigar By Hand commits to protect your privacy. All the information shared in Cigarbyhand.com is strictly used for managing our customer’s orders and their accounts. We will not sell, share or rent any information shared on our site. We have systems and procedures to secure the information we collect online. When you are done using Cigarbyhand.com, be sure to sing off and close all browser windows, specially when using a shared computer. It is important to protect yourself against unauthorized access to your password and to your computer.

-Billing Address.

When creating your account or placing an order, Cigarbyhand.com requires billing information. The billing address is the address at which you receive the billing statement for your credit card of choice. It may be different from your shipping address. If you decide to change your credit card information, be sure that the billing address corresponds to the address where you receive statements for that specific card. By clicking on MY ACCOUNT you can always change or modify your billing information.

-Is my credit card number secure?

Credit Card Information: For placing an order, we require your credit card information in order to fill your payment method. We utilize industry standard secure encryption technology to reasonably assure the privacy and security of the credit card numbers of every individual who places online orders with us. We have appropriate physical, electronic and procedural security safeguards in place to protect and secure the information we collect.

-Debit and credit card.

Cigarbyhand.com uses credit card numbers submitted to us through PayPal, or our web site for payment purposes only. Your credit or debit card will not be charged until your order is confirmed. Before your item(s) is shipped, your debit or credit card statement will show what looks like a deduction from your account. Please note, these funds have not been deducted but are being reserved within your account to ensure your order can be processed. This is known as an "authorization hold" and typically lasts from 3-7 days (and may be longer), depending upon the policy of your bank.